Refund policy

Damages and Issues
Please contact us at thetruthscentco@gmail.com within 7 days of receiving your order to report any issues, such as defective, damaged, or incorrect items. This allows us to assess the issue and promptly make it right.

Refunds or Replacement Items
To request a refund or replacement, please email us at thetruthscentco@gmail.com with:

  • Your order number
  • A brief explanation of the issue
  • A photo of the item in question

Once we review your request, we’ll notify you of the outcome. If approved, you can choose between:

  1. A refund to your original payment method. Once approved, refunds will be processed within 3-5 business days. The exact timing depends on your bank or credit card company to process, or
  2. A replacement item sent to you at no additional cost.

Our goal is to ensure your complete satisfaction, and we are here to help in any way possible.

Exceptions / Non-returnable Items
To maintain the highest quality and safety standards, we do not accept returns on any items. We appreciate your understanding and support.

For any further questions regarding refunds or replacements, please don’t hesitate to contact us at thetruthscentco@gmail.com.

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